Refund Policy
Here, plainly, is what can be refunded and how to ask. These rules apply French consumer law.
Last updated: September 27, 2026
14-day withdrawal right
As a consumer, you have 14 days after subscribing to withdraw, as long as you have not used the subscription. A one-off service you requested and that was fully delivered (analysis, document, scan, lawyer matching) is not subject to withdrawal: this is stated and accepted before payment (French Consumer Code, art. L221-28).
Eligible for Refund
- Withdrawal within 14 days of subscribing, if the subscription was not used
- A technical problem on our side prevented you from getting the paid service
- You were charged by mistake (double billing)
- The service delivered does not match what was advertised
- A payment was taken but the service was never started
Not Eligible for Refund
- One-off services already delivered: analysis performed, document generated, scan unlocked, matching completed
- A started subscription period (no prorated refunds)
- Lawyer credits already used — a credit is however restored automatically if the client does not reply within 72h
- Withdrawal requests after 14 days
- Accounts terminated for violating the terms of service
How to Request a Refund
Submit Request
Contact our support team via email or through your account settings.
Review
Our team will review your request within 2 business days.
Confirmation
You'll receive an email confirming your refund status.
Processing
Approved refunds are processed within 5-10 business days.
Subscription Cancellations
You can cancel your subscription at any time from your account settings. When you cancel:
- Your subscription will remain active until the end of your current billing period
- You will not be charged for the next billing cycle
- You can continue to use all features until your subscription expires
- Your data will be retained for 30 days after expiration
Refund Methods
Refunds are issued to the original payment method used for the purchase:
- Credit/Debit Cards: 5-10 business days
- Other payment methods: 3-5 business days
- Bank Transfer: 10-15 business days
Enterprise Customers
Enterprise customers with custom agreements should refer to their specific contract terms regarding refunds and cancellations. Contact your account manager for assistance.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or credit card company. We're committed to resolving any issues fairly and quickly. Chargebacks may result in account suspension and additional fees.
Important Note
Refund requests must include your account email and reason for the refund. Our team will respond within 2 business days.
Need Help?
Our support team is here to help with any questions about refunds or billing.